Advertisement

MinecraftIP · Help centre

Answers for players and server owners

Find help with joining, listings, votes and paid promotion. For an issue involving your account or payment, send us the details privately.

Finding and joining a server

How are directory results ordered?

Featured and Premium listings receive priority in the default order, followed by monthly and total votes. Totals can include Premium bonus votes; they are not review scores. Position is not an independent quality rating. Use the server finder to choose another order.

What do version labels tell me?

They describe owner-selected compatibility groups, not a test of every patch. Check the full client version, edition and any required modpack in the listing. If instructions disagree with a badge, ask the server owner for the current setup.

Does a country flag tell me where a server is hosted?

Not necessarily. Owners select a country association; it may describe the community rather than the physical host. Read the language policy and test the connection yourself. A flag does not guarantee low latency.

Why can’t I join a listed server?

Confirm Java or Bedrock, the full version, the address and any port. Some servers require a whitelist application or modpack. A directory ping does not test your account’s access. Check the owner’s instructions and note the exact error message.

Can MinecraftIP remove a ban from a game server?

No. Gameplay rules, bans, purchases and appeals belong to that server’s staff. MinecraftIP can review an inaccurate or abusive directory listing, but does not administer the game server.

Accounts and listings

How do I add a server?

Create an account, verify your email and open Add server. Enter the endpoint for each supported edition, accurate tags and joining instructions. Only submit servers you are authorized to represent.

Why do I need to verify my email?

Verification helps protect account access and reduces automated submissions. Use the verification message sent to your account address. If it is missing, check spam and the address you registered with before requesting another message.

What belongs in a good server description?

Explain what a new player will do, the claim and PvP rules, reset policy, required downloads and how to join. Screenshots should show your actual server. Avoid unsupported player-count claims and generic “best server” language.

How do I report wrong information or harmful content?

Use “Report Server” on the listing, or contact us with its URL and a specific explanation. Keep private information out of public reviews.

Votes and reported activity

How does voting work?

Enter your Minecraft username on the server’s voting page and follow the limits shown there. Limits can depend on the account and server settings. Bots and attempts to bypass cooldowns are not allowed.

My vote counted, but I received no reward. What next?

The directory vote and in-game reward are separate steps. The owner must configure a vote receiver and reward listener. Ask the server’s staff about reward conditions; owners can use the Votifier tester and setup guide to investigate.

Are player counts live?

They are observations from server checks, not continuous measurements. Check the timestamp on the listing and the monitoring summary. Network totals may include players in other modes, and old observations should not be treated as current activity.

Promotion and payments

What is the difference between Premium, Featured Slots and banners?

Premium adds paid features to a listing. Featured Slots reserve promoted positions through a recurring subscription. Banner advertising displays your creative with an external destination. Compare the promotion options before choosing.

Which purchases renew automatically?

Featured Slots use PayPal subscriptions. Premium and banner purchases are one-time orders. Read the billing terms before confirming payment. The current Featured Slot cancellation flow releases the position immediately.

I paid, but the product is not active. Should I pay again?

Contact us first with the transaction or subscription ID, purchase date and listing URL. Premium and Featured Slot activation depend on payment confirmation; banner ads also require creative review. See the Terms of Sale.

Still need help? Contact the MinecraftIP team with the page URL and what you were trying to do.

We use cookies to improve your experience and analyze site traffic. By continuing, you agree to our cookie use.